Shipping is FREE on all orders to customers within the United States.
We don't want to mess around with fine print and extra charges, we like things to be simple and easy.
Depending on the weight/size of your order, shipping times are 1-7 business days from the date of pick up.(Please allow 1-2 days handling time)
Small Package Freight: Packages weighing less than 150 lbs. and can be transported safely with a small package carrier. FedEx is our carrier for small package shipping. Your small package shipments will ship via FedEx Ground within 1-5 business days.
LTL/ Truckload Freight: For larger orders, products too heavy/large or unsafe to ship small packages will ship LTL freight. ProBuild Equip uses and variety of LTL Carriers to enhance our ability to serve your needs. Shipping times can vary based off travel distance and remoteness of the customer’s location. On average, shipping times are 1-7 business days from the date of pick-up.
Order Confirmation:
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable we will void the pre-authorization and reach out to you via e-mail to see if alternate arrangements can be made.
If your item(s) are available, we will process the charges and get to work preparing your order for shipment.
Order Shipment:
We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. Tracking information will also be emailed to you once it becomes available.
If you do not receive shipping confirmation from us within 3 business days of your order feel free to follow up with us at support@probuildequip.com.
International Orders:
Please be aware that our products are made specifically for the United States market. This means that they require a 240V electrical system to function correctly.
Our products have generally not been certified for use with other countries electrical safety standards but all of our products are certified to United States standards.
Unfortunately, We do not ship internationally.
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery.
If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging.
If your item(s) do arrived damaged please send photos to support@probuildequip.com, then visit our Returns page and lodge your return claim online.
